人格特质与调解话语的人际语用研究

An Interpersonal Pragmatic Study of Personality Traits and Mediation Discourse

本研究以电视调解类节目为语料,从人际语用学视角分析和谐-挑战性会话及其微观语境,旨在探究不同人格特质对争执话语的调节作用。结果发现,不同人格特质的语用表征存在显著差异,可以影响调解效果。具体而言,调解方表现为理性人格,被调解双方表现为统治性人格和温和性人格。统治性人格抑制人际关系,易激化矛盾,对争执话语的调解起消极作用;温和性人格联结人际关系,易缓和矛盾,对争执话语的调解起积极作用;理性人格协商人际关系,可化解矛盾,对争执话语的调解起助推作用。此外,在动态语境中,调解方的人格特质可以推动被调解方的人格向理性人格转变,从而逐步改善人际关系。不同的语用手段同时又可以反作用于人格状态。本研究从交际的心理维度探讨调解实践,拓宽了人际语用学的研究范围。

This study aims to explore the moderating effects of different personality traits on conflict discourse by examining data from a modern TV mediation program from the perspective of interpersonal pragmatics.It is found that personality traits had a significant impact on the effects of meditation in rapport-challenge contexts.Specifically,the mediator represented rational personality,while the mediated parties exhibited dominant and mild personalities.Dominant personality inhibited interpersonal bonds by aggravating conflicts,thereby impeding a successful mediation;mild personality established closer interpersonal connections and eased conflicts,thus playing a positive role in the mediation of conflict talk;rational personality promoted the mediation by negotiating interpersonal relations,thereby acting as a driving force in conflict resolution.Furthermore,the mediator ' s personality trait is found to be a facilitator of the transition from the mediated parties' personalities to rational personality,thereupon serving to enhance their interpersonal relationship.The mediated parties' relational states could also shape their personality states through various pragmatic strategies.This study contributes to a better understanding of mediation practice and broadens the research scope of interpersonal pragmatics from the psychological perspective of communication.