知足躺平VS争脸再卷——中国文化背景下本土企业成长惰性的成因与破解

Contentment vs.Face:Reason and Solution of the Organizational Inertia of Native Enterprises in the Chinese Culture Context

组织惰性常常是企业成长过程中的一种“知足躺平”现象,对企业发展、变革、创新和绩效具有负面影响。现有研究认为组织惰性主要源于组织成员成功满足、模式依赖等因素,可以通过改变认知、管理再造等方式予以克服。尽管一些研究关注到组织惰性生成背后的文化因素,但依然缺乏对中国文化心理因素(如知足常乐、面子)与组织惰性之间关系的深度研究,同时也缺乏中国文化情境下本土企业实践经验的探讨。基于过程理论和扎根理论方法,文章通过对Y公司案例材料的探索性分析,探讨“知足”和“面子”文化心理机制与组织惰性之间的关系。研究结果显示,组织惰性是“知足”心理驱动下企业难以避免的一种状态,中国文化情境下的“面子”激励是组织惰性克服的一种潜在心理机制,而战略、组织以及思想文化方面的变革则是组织惰性克服的重要实践机制。本研究从“知足、面子”中国文化要素解释组织惰性,丰富了现有组织惰性的研究,也有利于理解和助力扎根于熟人网络社会中的本土企业的成长。

Organizational inertia is often a phenomenon of“contentment lying flat”in the process of enterprise growth,which has a negative impact on enterprise development,reform,innovation and performance.This research holds that organizational inertia mainly stems from factors such as successful satisfaction of organizational members and mode dependence,which can be overcome by changing cognition and management reengineering.Although some studies have focused on the cultural factors behind the formation of organizational inertia,there is still a lack of in-depth research on the relationship between Chinese cultural psychological factors(such as contentment and face)and organizational inertia,and there is also a lack of discussion on the practical experience of local enterprises.Based on the process theory and grounded theoretical method,through the exploratory analysis of the case materials of Y Company,this paper explores the relationship between the psychological mechanisms of“contentment”and“face”culture and organizational inertia.Results show that organizational inertia is an unavoidable state for enterprises driven by the“contentment”mentality,but the“face”incentive in the context of Chinese culture is a potential psychological mechanism to overcome organizational inertia,and the reform in strategy,organization and cultural aspects are important mechanisms to overcome organizational inertia.This study explains organizational inertia from the Chinese cultural elements of“contentment and face”,which enriches the existing research on organizational inertia,and is also conducive to understanding and helping the growth of local enterprises rooted in the network society of acquaintances.