情绪智力对特殊教育教师离职倾向的影响研究——基于情绪劳动、情绪耗竭的链式中介作用

Research on the Influence of Emotional Intelligence on the Turnover Intention of Special Education Teachers:The Chain Mediating Role Based on Emotional Labor and Emotional Exhaustion

特殊教育教师的离职问题是困扰特殊教育发展的突出问题。为了探讨特殊教育教师情绪智力对其离职倾向的影响,以及情绪劳动和情绪耗竭在其间的链式中介作用,采用整群随机抽样法对406名特殊教育教师进行调查。结果表明:情绪智力对特殊教育教师离职倾向具有负向预测作用;情绪劳动是情绪智力与离职倾向之间的中介变量;情绪耗竭是情绪智力与特殊教育教师离职倾向之间的中介变量;情绪劳动和情绪耗竭在情绪智力与特殊教育教师离职倾向之间起链式中介作用。鉴于此,建立以“情感氛围”为导向的交流模式,提升特殊教育教师的情绪智力;重塑特殊教育教师的情感表达,加强对情绪劳动扮演的规范管理;厚积情感能量资源供给,缓解特殊教育教师的情绪耗竭。

Special education teacher turnover is a particular problem that plagues the development of special education.In order to explore the influence of special education teachers'emotional intelligence on their turnover intention,and the chain mediating role of emotional labor and emotional exhaustion,406 special education teachers were investigated by cluster random sampling method.The results show that emotional intelligence has a negative predictive effect on the special education teachers'turnover intention;emotional labor is an intermediary variable between emotional intelligence and turnover intention;emotional exhaustion is the intermediary variable between emotional intelligence and turnover intention of special education teachers.Emotional labor and emotional exhaustion play a chain mediating role between emotional intelligence and turnover intention of special education teachers.Based on this,it is important to establish an“emotional atmosphere”-oriented communication model to enhance the emotional intelligence of special education teachers;reshape the emotional expression of special education teachers and strengthen the standardized management of emotional labor and accumulate the supply of emotional energy resources to alleviate the emotional exhaustion of special education teachers.