国家文献信息资源保障平台的用户满意度实证研究

Empirical Research on Users'Satisfaction of National Document Information Resource Guarantee Plaforms

调研国家文献信息资源保障平台的用户利用情况,对推进国家文献信息资源保障平台(NDIRGPs)用户满意度评价理论研究和提升保障平台的用户满意度具有参考价值。基于信息系统成功模型(ISSM)、新产品的有意义性(NPM)和用户期望确认模型(ECM)等理论及其应用成果,设计国家文献信息资源保障平台的用户满意度调查问卷并通过网络问卷调查法获取用户的满意度数据,从国家文献信息资源保障平台的质量、实用价值、用户期望确认和感知绩效的满意度以及总体满意度4个方面统计分析用户对保障平台的满意程度,并提出提升用户满意度的3个建议。

Investigating the user utilization of the National Document Information Resource Guarantee Platforms(NDIRGPs)gives insights to the theoretical development of user satisfaction evaluation and the improvement of user satisfaction of NDIRGPs.Based on the theories and application studies of Information System Success Model(ISSM),New Product Meaningfulness and User Expectation Confirmation Model(ECM),the user satisfaction questionnaire of NDIRGPs is designed and the user satisfaction data is obtained through online questionnaire survey.The current situation of users'satisfaction with the platform is statistically analyzed from four aspects:quality,utilitarian value,user expectation confirmation and perceived performance satisfaction and the overall satisfaction,and three suggestions are put forward to improve user satisfaction.