内蒙古自治区网约护士“互联网+护理服务”使用意愿及影响因素

The Current Situation and Influencing Factors of Online Appointment Nurses'Willingness to Use“Internet+nursing services”in Inner Mongolia Autonomous Region

目的调查内蒙古自治区地区网约护士“互联网+护理服务”使用意愿现状分析其影响因素,为优化医院管理、进一步推动“互联网+护理服务”可持续发展提供实践依据。方法选取来自内蒙古自治区7个盟、市,479名护士参加调查,采用一般资料调查问卷、护士“互联网+护理服务”的认知情况问卷、护士群体对“互联网+护理服务”使用意愿调查问卷进行调查。结果91.65%的网约护士了解“互联网+护理服务”,52.40%网约护士正在使用,仅有10.02%网约护士每天都用;网约护士“互联网+护理服务”使用意愿总分(121.35±19.45),得分最高与最低的维度分别是良好的感知获益(5.39±0.78)与感知风险(3.52±1.11);护士的性别、年龄、文化程度、职称、工作年限、医院等级均对其无影响(P>0.05)。结论内蒙古地区居家护理服务不成熟,“互联网+护理服务”开展率低,但网约护士开展“互联网+护理服务”积极性较强,完善培训体系,建立健全考核考评机制,推动“互联网+护理服务”发展。

Objective To investigate the current situation of the willingness of online nurses to use“Internet+nursing services”in Inner Mongolia and analyze its influencing factors,so as to provide practical basis for optimizing hospital management and further promoting the sustainable development of“Internet+nursing services”.Methods 479 nurses from 7 leagues and cities in Inner Mongolia were selected to participate in the survey.The general information questionnaire,the nursesʼcognition questionnaire of“Internet+nursing service”,and the nursesʼwillingness to use the questionnaire of“Internet+nursing service”were used to investigate.Results 91.65%of online nurses knew about“Internet+nursing service”,52.40%of them were using it,and only 10.02%of them used it every day.The total score of online nurses'willingness to use“Internet+nursing service”was(121.35±19.45).The score of good-perceived benefit dimension was the highest(5.39±0.78)and the score of perceived risk dimension was the lowest(3.52±1.11);The sex,age,educational level,professional title,working years and hospital grade of nurses had no influence on them(P>0.05).Conclusion Home nursing service in Inner Mongolia Autonomous Region is immature,and the implementation rate of“Internet plus nursing service”is low.However,online appointment nurses have strong enthusiasm to carry out“Internet+nursing service”.Improving the training system,establishing and improving the assessment and evaluation mechanism may steadily promote the development of“Internet+nursing service”in the district.