人口流入地纠纷调解的志愿逻辑:动力与策略——以浙北Z镇“平安大姐工作室”为例

Volunteer Logic of Disputes in Population Inflows:Motivation and Strategy—Take the“Sister Ping An”in Z Town,Zhejiang as an Example

社会力量参与纠纷调解,是在复杂性社会条件下构建共建共治共享社会治理共同体的内在需要。作为一项志愿服务活动,社会力量调解具有志愿性、公益性、独立性、调和性等鲜明特征,能够有效发挥止讼、解纷、维稳和传承公益精神的作用。以“志愿性调解”为分析框架能够深刻理解社会力量参与纠纷调解的本质内涵。通过对“平安大姐”的个案分析,发现回馈社会的责任驱动和被认同后的行为强化是志愿性调解的内生动力。调解志愿者们善于运用共情策略,与当事双方建立情感连接,产生共鸣,赢得信任,继而以情、理、法等为工具说服他们互作让步,最终达到合意的结果,从而化解了纠纷,维护了社会秩序,发挥了协同治理效能。

The participation of social forces in dispute mediation is the internal need of building a community of co-construction,co-governance and shared social governance under complex social conditions.As a voluntary service activity,mediation by social forces has the distinctive characteristics of voluntary,public welfare,independence and reconciliation,which can effectively play the role of stopping litigation,resolving disputes,maintaining stability and inheriting the spirit of public welfare.Taking“voluntary mediation”as the analytical framework,we can deeply understand the essential connotation of social forces participating in dispute mediation.Through the case analysis of“Sister Ping An”,it is found that the responsibility drive of social feedback and the behavior reinforcement after being recognized are the endogenous power of voluntary mediation.Mediation volunteers are good at using empathy strategy to establish emotional connection with both parties,resonate with each other,and win trust.Then,they use the tools of emotion,principle and law to persuade them to make concessions to each other,and finally achieve the desired result,so as to resolve disputes,maintain social order,and give full play to the efficiency of collaborative governance.