基于AHP/QFD/TRIZ的智能门卫机器人设计研究

Design of Intelligent Gatekeeper Robot Based on AHP/QFD/TRIZ

目的针对新形势下公共场所出入的物业管理工作,设计一款智能门卫机器人,助力新时代的智慧社区建设。方法从用户需求出发,使用AHP分析得出各项用户需求的权重值,通过QFD将用户需求转化为产品的技术特性,根据用户需求和技术特性的相关属性构建产品的质量屋,计算各项技术特性的绝对及相对权重值,并确定各项技术特性之间的自相关关系,从而发现设计过程中可能存在的矛盾冲突,运用TRIZ理论对冲突进行描述,并选择合适的分离原理和发明原理对冲突进行解决,得到产品设计的创新解。结果根据对用户需求和产品技术特性分析计算以及应用TRIZ原理解决冲突的结果,完成智能门卫机器人的设计。结论基于该设计流程进行设计的智能门卫机器人能够有效地满足物业管理人员及普通民众两个用户群体的使用需求,研究为智能机器人助力智慧社区建设提供了新的思路及参考。

The work aims to design an intelligent gatekeeper robot for property management of access to public places in the new situation,to help the construction of smart communities in the new era.Starting from the user needs,an AHP analysis was conducted to derive the weight values of each user need.The user needs were transformed into the technical characteristics of the product through QFD.A quality house of the product was constructed according to relevant attributes of user needs and technical characteristics.The absolute and relative weight values of each technical characteristic were calculated.The autocorrelation between each technical characteristic was determined to discover the possible conflicts in the design process.The conflict was described by applying the TRIZ theory,and the appropriate separation principle and invention principle were selected to solve the conflict and get the innovative solution of product design.Based on the results of the analysis and calculation of user needs and product technical characteristics and the application of TRIZ principles to resolve conflicts,the design of an intelligent gatekeeper robot was completed.The intelligent gatekeeper robot designed based on this design process can effectively meet the needs of two user groups of property management staff and the general public.The study provides a new idea as well as a reference for intelligent robots to help build a smart community.