数字化背景下基层智治平台泛化及社区调适——以浙江省衢州市“邻礼通”为例

The“Excessive Use of Platforms”and Community Adaptation of Grassroots Smart Governance in the Context of Digitalization:Taking“Linlitong”APP as an Example

近年来,数字化背景下的基层治理呈现出高度技术化、平台化的“智治”新形态,展现出全面精准地识别治理现实、高效及时地回应治理需求、计算海量繁杂的治理讯息等功效。但在其快速发展过程中出现了“平台泛化”的应用偏差,即基层智治平台无止境、无边界地扩展,从而出现平台过度综合化、功能无序错乱化、治理目标形式化等问题,严重制约基层智治体系的推进和治理能力的提升。而浙江衢州基层智治实践中探索出的“邻礼通”微信小程序,则是应对平台泛化的典型案例,其通过线上模块的精简收缩实现智治平台与基层治理内容的高度适配,并以此为基础构建线下“邻礼汇”。通过打造现实的公共空间、集中基础服务设施、联结线上线下资源等方式,展开社区调适,建立起居民间有效的互动关系,克服平台泛化的治理局限,由此形成“线上打通+线下汇聚”的衢州智治经验,实现了基层智治的调整转型与升级再造。

In recent years,grassroots governance under the digital background has presented a new form of“smart governance”which is highly technologized and platform-oriented showing the governance effects such as comprehensive⁃ly and accurately identifying the governance reality,efficiently and timely responding to the governance needs,and cal⁃culating massive and complicated governance messages.However,in the process of its rapid development,the problem of excessive use of platform has appeared.The grassroots smart governance platform has been expanded endlessly and without boundaries,which has led to the problems of over-comprehensiveness of platforms,disordered and disorganized functions,and formalization of governance goals,and hence has seriously constrained the promotion of the grassroots smart governance system and the enhancement of the governance capacity.The“Linlitong”WeChat mini-app.a grassro⁃ots smart governance in Quzhou,Zhejiang Province,is a typical case of coping with the excessive use of the platform.It realizes a high degree of adaptability between the smart governance platform and the grassroots governance content through the streamlining and contraction of the online modules.Therefore,the local government established the offline“Linlihui”app,and through the creation of a realistic public space,the centralization of basic service facilities,and the connection of online and offline resources,it launched community adjustment,established effective interaction among residents,and overcame the limitations of generalized governance on the platform.As a result,Quzhou has been experi⁃enced with“online communication and offline convergence”,realizing the adjustment,transformation and upgrading of grassroots smart governance.