基本公共服务设施对居民满意度的作用机理研究——基于“城市人”理论视角

EXPLORING THE MECHANISM OF THE IMPACT OF BASIC PUBLIC SERVICE FACILITIES ON RESIDENTS'SATISFACTION:BASED ON THE"HOMO-URBANICUS"THEORY

揭示基本公共服务设施对居民满意度的影响机制,是实现高水平公共服务供给与以人为本人居空间构建的重要前提。研究基于“城市人”理论,构建“人居系统要素―居民时空感知―居民满意度”的认知―测度框架,运用结构方程模型开展武汉市为例的实证研究。基于1122份有效问卷构建模型,其结果验证了设施点的布局、量的供应及质的服务在居民安全、方便、舒适、美观感知的中介作用下,对居民满意度产生显著的正向影响。在系统性总结满意度影响机制与路径基础上,提出设施及空间优化策略,为社区基本公共服务设施规划提供理论依据与实践参考。

Revealing the mechanism by which basic public service facilities influence residents'satisfaction is not only a key prerequisite for achieving a high level of supply but also an urgent need in constructing people-centered living spaces.This study is based on the theory of"Homo-urbanicus"and constructs a cognitive-measurement model of"human settlement system element-residents'spatiotemporal perceptionresidents'satisfaction."It employs a structural equation model(SEM)to conduct an empirical study using Wuhan as a case example.A total of 1122 valid questionnaires were collected for the study,meeting the data requirements for SEM analysis and demonstrating good discriminant validity and representativeness.Subsequently,a well-fitting structural equation model was constructed,showing strong explanatory power for the theoretical hypotheses.The model validation confirmed the following findings:Firstly,the accessibility,scale,and service quality of facilities significantly and positively influence residents'community satisfaction through mediating factors such as their perception of safety,convenience,comfort,and aesthetics.Secondly,resident attributes and community space attributes exert significant control,with resident age,marital and parental status,community density,and construction era playing a more noticeable role.