ChatGPT与图书馆的领域动向

ChatGPT and the Its Impact on the Development Trends of the Library Field

[目的/意义]ChatGPT包括升级版GPT-4、GPT-4 Turbo以强大的自然语言处理能力解决了人机交互对等响应难题,使传统图书馆向智慧图书馆迭代,回归知识服务本位成为可能。[方法/过程]文章依据计算机时代图书馆的命运逻辑,通过回溯、对比方法揭示传统图书馆知识服务的困境以及ChatGPT之于图书馆智慧服务的内生性成长价值。ChatGPT视域下图书馆业务呈现为新的镜像:智能检索以超强的辐射能力覆盖所有传统服务项目,信息咨询、学科服务、阅读推广的重心将发生蔟性位移,边际趋于模糊。ChatGPT先在的版权风险以及继发深层机构版权风险,观点剽窃、内容模拟,数据暴露等,促使社会通过立法,第三方监管、局域网隔离确保安全。[结果/结论]ChatGPT将引起图书馆传统服务方式历史性的迁移与重组,但这并不必然导致图书馆走向生命临界,反而使图书馆在新技术的加持下回归知识服务本位成为可能。机构合并、人员精简、队伍重建难以避免,但过程可能是温和的、不易察觉的。图书馆的评价标准由借阅量、点击量、浏览量向教学、科研参与的深度、绩效转变。知识服务由泛在、混沌一变而为清醒、自觉。数字图书、电子阅读的威胁大幅缩减,图书馆更容易在社会历史构成中确认自己的位置。

[Purpose/Significance]ChatGPT,an artificial intelligence chat robot based on transformer neural network that was developed by OpenAI,has now leveled up to GPT-4 and GPT-4 Turbo.solves the problem of peer-to-peer response in human-computer interaction with its powerful natural language processing ability.Its abilities of information retrieval,language organization,logical reasoning and text induction meet the needs of library users,which makes the transition from a traditional library to a smart library with a return to knowledge service possible.The paper focuses on the development trends in the library field in the era of artificial general intelligence.[Method/Process]Based on the background of the library development in the computer age,the paper reveals the dilemma of library knowledge service through retrospective and comparative methods,pointing out the endogenous growth value of ChatGPT's high-quality analysis,demonstration and generation ability with multi-modal and full-scene deep interaction for smart library services.Library service presents a new mirror image from the perspective of ChatGPT:intelligent retrieval covers all traditional service,while the focus of information consultation,subject service and reading promotion shifts and the service margin becomes blurred.Information consultation retains the necessary share of traditional consultation,and becomes professional and focused;subject service moves forward to the frontier of all-disciplinary field;reading promotion realizes the accurate docking between the collection and the target population.The potential risks and challenges posed by ChatGPT include copyright risk and secondary institutional copyright risk with plagiarism,simulated viewpoint and the exposure of data.This urges the society to regulate the development behavior of technology companies through legislation,and requires third-party supervision and local area networks to ensure security.[Results/Conclusions]On the basis of saving human resources and management costs,ChatGPT accelerates the optimization of traditional library services,improving service quality and efficiency.It may facilitate the transfer and reorganization of traditional library services,but this does not necessarily lead to the end of the library industry.On the contrary,it makes possible for the library industry to return to the knowledge service with the blessing of new technologies.It is inevitable to consolidate divisions,streamline personnel and rebuild teams,but the process may not be perceptible or even dramatic.The service standards and evaluation system of the library industry change from borrowing and returning books,click rate and pageview to the depth and efficiency of teaching and scientific research participation.Knowledge service becomes clear and conscious.The threat of digital books and electronic reading has been greatly reduced,making it easier for the library industry to confirm its position in the social and historical development.