急诊输液室患者流量和等待时间变化规律的调查分析

Analysis of patient volume and waiting time patterns in the emergency infusion ward

目的 明确急诊输液室患者流量和等待时间的变化规律,为改善急诊拥挤状况和护理质量提供依据。方法 连续入选2021年1-12月北京大学人民医院急诊输液室的患者,收集基本人口学资料、就诊科室、分诊等级以及输液取号时间和叫号时间。结果 共纳入43 413例急诊输液室患者,患者输液等待时间为68.00(2.00,171.00) min。在时间分布规律方面,白天的患者流量和输液等待时间高于夜间;周一、周六、周日患者流量大,输液等待时间长;12、1、2月(冬季)是患者流量和输液等待时间的高峰。结论 急诊输液室患者流量和输液等待时间在日、周和月方面具有规律性,应根据变化规律调整人力资源,以提高护理效率和质量。

Objective To elucidate the patterns of change in patient volume and waiting time within the emergency infusion ward,so as to provide recommendations to enhance the quality of care and alleviate crowding in the emergency department.Methods All patients who were admitted to the emergency infusion ward of Peking University People′s Hospital from January 2021 to December 2021 were included.We collected data on their basic demographic characteristics,triage grade,visited department,and infusion waiting time.Results A total of 43,413 patients were enrolled in this study.The infusion waiting time for patients was 68.00(2.00,171.00)min.Regarding the temporal distribution,patient volume and waiting time for infusion were significantly higher during the daytime compared to the nighttime.Patient volume and waiting time for infusion were higher on Monday,Saturday and Sunday compared to other days.Additionally,patient volume and waiting time for infusion peaked in December,January,and February(winter).Conclusion The patient volume and waiting time within the emergency infusion ward exhibit specific peak and trough periods based on visiting times(day,week and month).Human resources should be adjusted according to the changing patterns,so as to improve nursing quality.