价值共创视角下医院图书馆用户参与空间再造探索

Exploration of User Participation in Hospital Library Space Reconstruction from the Perspective of Value Co-creation Theory

目的/意义运用价值共创理论,分析用户参与图书馆空间再造的可能性,构建图书馆空间服务价值共创框架模型。方法/过程将理论分析与实践相结合,以华中科技大学同济医学院附属同济医院图书馆为例,通过用户需求调查和用户空间行为分析确定医院图书馆空间再造重点并筛选核心用户,通过小组访谈法实现用户参与空间再造过程。结果/结论用户参与是实现图书馆空间再造价值共创的基础。图书馆通过识别用户需求、提升用户感知价值、创新用户参与形式实现用户参与。

Purpose/Significance Based on the value co-creation theory,the paper analyzes the feasibility of user participation in library space reconstruction,and proposes a framework model of value co-creation for space service innovation in hospital library.Method/Process Combining theoretical analysis with practice,taking the library of Tongji Hospital Affiliated to Tongji Medical College,Huazhong University of Science and Technology as an example,the paper determines the points of library space reconstruction and identifies the focal users of the library through the user demand survey and user spatial behavior analysis,then realizes user participation in the process of space reconstruction through the group interview.Result/Conclusion User participation is the basis of realizing the value co-creation of library space reconstruction.Library realizes user participation by identifying user needs,enhancing user perceived value and innovating user participation forms.