6S管理在提高消毒供应中心流程质量及科室满意度中的应用效果

Effect of 6S management in improving process quality and department satisfaction in central sterile supply department

目的观察消毒供应中心(CSSD)实施6S管理前后的流程质量、质量控制效果、科室满意度等。方法以2020年7月—2021年6月常规管理的消毒器械302件、CSSD护理人员25例、医护人员101例为对照组,以2021年7月—2022年6月实施6S管理后的消毒器械305件、CSSD护理人员25例、医护人员101例为观察组。观察流程质量、科室满意度、护理人员能力和管理效果相关指标。结果观察组器械清洗、包装、灭菌、发放流程合格率及科室满意度高于对照组(P<0.05)。观察组CSSD护理人员基本知识、自我防护、去污与包装、灭菌与存放、发放与回收、服务态度、工作技巧、包装质量、质控管理、供给及时度评分高于对照组(P<0.05)。结论CSSD实施6S管理后可改善护理人员能力与管理效果,提高其流程质量及科室满意度。

Objective To observe the process quality,quality control effect and department satisfaction of the central sterile supply department(CSSD)before and after the implementation of 6S management.Methods A total of 302 disinfection devices,25 nursing staff and 101 medical staff were routinely managed from July 2020 to June 2021,and 305 disinfection devices,25 nursing staff and 101 medical staff were observed after the implementation of 6S management from July 2021 to June 2022.Indicators related to process quality,department satisfaction,nursing staff competence and management effectiveness were observed.Results The qualification rate and department satisfaction of the instrument cleaning,packaging,sterilization and issuance process in the observation group were higher than those in the control group(P<0.05).The basic knowledge,self-protection,decontamination and packaging,sterilization and storage,distribution and recycling,service attitude,work skills,packaging quality,quality control management,and supply timeliness of nursing staff in CSSD in the observation group were higher than those of the control group(P<0.05).Conclusion After the implementation of 6S management in CSSD,the ability and management effect of nursing staff can be improved,and the process quality and department satisfaction can be improved.