基于数字平台的社会风险协同治理模式研究

Collaborative Models of Social Risk Management on Digital Platforms

数字化转型给社会风险治理带来了新的挑战,数字技术应用和数字平台普及能否驱动横向协同治理的发展,亦或进一步强化传统的管理特征,目前在理论和经验范围内仍未有定论。数字平台的社会风险治理模式包含横向协同、垂直协同、横向-垂直协同等多种协同模式,其中横向协同和横向-垂直协同是应对投诉和求助事件的主要协同模式;垂直协同和横向协同能够显著提升对公众诉求问题的解决程度,但同时也增加了回应诉求耗时;横向-垂直协同在风险治理效率和效果方面均具有较好的优越性,其在显著提升问题解决程度的同时,也减少了回应诉求耗时,从而揭示了社会风险治理在数字化转型中并不是沿着单一维度和方向进行的。

Digital transformation poses new challenges to social risk management.Whether the application of digital technology and the proliferation of digital platforms can drive the development of horizontal collaborative governance,or further strengthen traditional vertical hierarchical collaboration,remains inconclusive both theoretically and empirically.Digital platform risk management encompasses several collaborative modes,including horizontal,vertical,and combined horizontal-vertical collaboration.In addressing complaints and requests,horizontal and combined horizontal-vertical collaborations are the predominant governance models.Vertical and horizontal collaborative models significantly enhance the resolution of public complaints and requests but also increase response time.The combined horizontal-vertical collaboration model demonstrates superior efficiency and outcomes in risk management,enhancing problem resolution while reducing response times.The results highlighting that social risk management in digital transformation is not moving in a singular dimension or direction.