AIOT背景下智能家电的体验特征及其情境研究

Experience Characteristics of Intelligent Home Appliances and Their Contexts in the context of AIOT

目的 探索AIOT背景下智能家电的体验特征及其情境类型,为提升智能家电用户体验提供设计指导。方法 首先,通过文献梳理和案例解析,对新特征内容展开论述;其次,结合用户由单人向多人、家电由单个产品向物联系统、场景由静态到动态切换的变化,通过明确情境构成要素,重新审视和构建智能家电的体验情境并予以细分,最后将情境类型嵌至访谈中,挖掘用户共性体验需求和期望。结论 提出系统性、融合性和复杂性的体验新特征;归纳8个智能家电体验情境类型;并依据访谈结果,输出产品精专的可视化数据反馈、移动端和协议端的一体化管理、场景切换下的产品联动应用拓展、立足用户工具角色的权限分享和管理4个设计突破点,为优化智能家电用户体验提供助力。

The work aims to explore the experience characteristics of intelligent home appliances and their context types in the context of AIOT,and provide design guidance for improving the user experience of intelligent home appliances.Firstly,the content of the new features was discussed through literature review and case analysis;Secondly,combined with the changes of users from single to multiple,home appliances from single product to IOT system,and scenes from static to dynamic switching,the experience context of intelligent home appliances was re-examined and reconstructed and subdivided by clarifying the elements of the context;Finally,the types of context were embedded in the interviews to explore the users'common experiential needs and expectations.New experience characteristics of systemic,integration and complexity are proposed.Eight intelligent home appliance experience context types are summarized.Based on the interview results,four design breakthroughs are outputted,namely,product-specific visual data feedback,integrated management of mobile and protocol,expansion of product linkage applications under scene switching,and privilege sharing and management based on the user's instrumental roles,which can help optimize the user experience of intelligent home appliances.