AIDET沟通模式在提高门诊老年患者就医服务满意度中的应用

Application of AIDET Communication Mode in Improving Medical Services Satisfaction of Outpatient Elderly Patients

目的 探讨AIDET沟通模式在提高门诊老年患者就医服务满意度中的应用效果。方法 选取2022年1—12月在本院门诊治疗的126例老年患者作为研究对象,将2022年1—5月收治的60例设为对照组,应用常规护理方式;将2022年6—12月收治的66例设为实验组,在对照组的护理基础上应用AIDET沟通模式。比较两组患者就医服务满意度和心理状况。结果 实验组就医服务满意度高于对照组,差异具有统计学意义(P<0.05);干预前两组患者SAS评分、SDS评分比较,差异不具有统计学意义(P>0.05);干预后两组患者SAS评分、SDS评分均低于干预前,且实验组患者SAS评分、SDS评分均低于对照组,差异具有统计学意义(P<0.05)。结论在门诊老年患者中应用AIDET沟通模式可提高他们的就医服务满意度,改善患者不良心理。

Objective To explore application effect of AIDET communication mode in improving medical service satisfaction of outpatient elderly patients.Methods The paper chose 126 elderly patients in our outpatient department from January 2022 to December 2022 as study subjects.60 cases from January 2022 to May 2022 in control group were treated with routine nursing;66 cases from June 2022 to December 2022 in experimental group with AIDET communication mode on the basis of control group.Compare The medical service satisfaction and psychological status of the two groups of patients.Results The experimental group was more satisfied with medical services than the control group,and the difference was statistically significant(P<0.05);before the intervention,the SAS scores and SDS scores of the two groups were compared,and the difference was not statistically significant(P>0.05);after the intervention,the two groups The patients&#39;SAS scores and SDS scores were lower than before the intervention,and the SAS scores and SDS scores of the patients in the experimental group were lower than those in the control group,and the difference was statistically significant(P<0.05).Conclusion Applying the AIDET communication model among elderly outpatients can improve their satisfaction with medical services and improve patients&#39;negative psychology.