跨组织边界的多边调节:数字平台何以赋能社会治理?——平台型社会治理的经验探索

Multi-Level Mediation across Organizational Boundaries: How Can Digital Platforms Empower Social Governance?

数字平台作为一种新兴治理机制,在中国社会治理中扮演着重要角色。但是,已有研究低估了这一重要经验主义现象的社会影响,没有提供数字平台赋能社会治理的整合性的理论解释。调查多个地区平台型社会治理的经验探索,通过与关键参与者的访谈和对政策文件的分析,提炼出了“跨组织边界的多边调节”,并以此概括数字平台有效赋能社会治理的内在机理:一方面,数字平台在外部协调中管理党团、群团、数字平台企业、公众等主体与政府部门的关系,通过有效动员资源,扩大了公共问题的解决范围;另一方面,数字平台通过内部协调来管理政府组织内部多样化的成员,作为强制性通过点(OPP)链接政府内部不同成员的数据、渠道与资源,并培育围绕具体社会问题合作的意识和信任。未来,建构有效的互动机制、提升观念的一致性、培育行动者匹配性的知识与能力,将是突破数字平台赋能瓶颈的潜在方向。

s“multi-level mediation across organizational boundaries”to summarize the internal mechanism of digital platform s effective empowerment of social governance.On the one hand,digital platform manages the relationship between the party and the league,digital platform enterprises,the public and other entities and government departments in external coordination,expand the scope of solving public problems by mobilizing resources.On the other hand,the digital platform manages the diverse members of the government through internal coordination,links the data,channels and resources of different members of the government as an obligatory passage point(OPP),and cultivates the awareness and trust of cooperation around specific social issues.The outlook of this article lies in how to construct effective interaction mechanisms,enhance conceptual consistency and cultivate knowledge and abilities that match actors,which will be potential directions to break through the bottleneck of digital platform empowerment.