“互联网+”医疗在门诊特殊疾病管理中的应用与思考

Application and Considerations on“Internet+”Healthcare in Outpatient Special Disease Management

目的/意义根据四川省人民医院互联网门诊特殊疾病服务试行经验,有针对性地提出思考和建议,为进一步推进“互联网+”医疗在门诊特殊疾病管理中的应用提供参考。方法/过程基于互联网医院运行数据,从就诊人次、就诊科室及投诉反馈等方面分析互联网门诊特殊疾病服务的运行情况和存在问题。结果/结论目前互联网门诊特殊疾病服务存在利用率不高、处方流转不畅、药品配送不及时等问题,应针对重点人群优化线上服务、建立区域电子处方共享平台、完善药品配送体系、加强不同层级医疗机构的合作并构建区域化门诊特殊疾病管理体系。

Purpose/Significance According to the experience of Sichuan Provincial People’s Hospital in implementing the internet outpatient special disease services,the paper puts forward some thoughts and suggestions,so as to provide references for further promoting the application of“internet+”healthcare in outpatient special disease management.Method/Process Based on the operational data of the internet hospital,the paper analyzes the operation status and existing problems of internet outpatient special disease services from the aspects of patient visits,departments,and complaints feedback.Result/Conclusion At present,there are problems such as low utilization rate of internet outpatient special disease services,poor prescription circulation,and untimely drug delivery.It is necessary to optimize online service for key groups,establish the regional electronic prescription sharing platform,improve the drug distribution system,strengthen cooperation between medical institutions at different levels,and build a regional outpatient special disease management system.