考虑用户满意度的工业产品个性化分类定制研究

Personalized Classification and Customization of Industrial Products Considering User Satisfaction

近年来,由于科学技术的迅速发展,3D打印技术已经成为工业产品设计及制造的重要手段之一。3D打印技术的出现及其在工业产品中的应用,使得工业产品的个性化定制成为可能,有利于提高用户满意度。基于此,将顾客分为实验组(采用用户满意度工业产品个性化分类方法)和对照组(采用传统的3D打印服务)进行研究。研究结果表明,实验组客户的SPS评分显著高于对照组客户(P<0.05),且实验组客户非常满意的占比相比常规组的客户要多出46.35%。说明个性化定制工业产品可以提高用户满意度,提升客户的购买体验。

In recent years,due to the development of technology,3D printing technology has become one of the most important means of designing and manufacturing industrial products.The emergence of 3D printing technology and its application in industrial products have made it possible to personalize industrial products,thus improving user satisfaction.Based on this,the study divides customers into an experimental group(using the user satisfaction industrial product personalization classification method)and a control group(using traditional 3D printing services).The results of the study show that the SPS scores of customers in the experimental group are significantly higher than those of customers in the control group(P<0.05),and the percentage of customers in the experimental group who are very satisfied is 46.35%higher compared to those in the conventional group.It indicates that personalized and customized industrial products can improve user satisfaction and enhance customers'purchasing experience.