摘要
政务服务数字化转型是地方政府推进治理现代化的重要手段。在推进政务数字化转型过程中,中央政府、地方政府、数字化技术企业和社会公众之间由于各自的目标、立场、利益等不同,无法有效合作并达成共同行动。本文着眼政务服务数字化转型过程中多主体协同机制,通过构建中央政府、地方政府、数字化技术企业与社会公众的博弈模型,进行模拟仿真,分析四方主体的演化博弈过程、理想均衡状态以及策略选择的影响因素,探寻多元主体在政务服务数字化转型中的最佳协同策略。研究发现,中央政府高度关注政务服务数字化转型中的名誉收益与政令畅通,地方政府和数字化企业更关注开发和服务的额外成本,政府政务服务供给质量直接影响社会公众信任度,并与社会公众的参与和监督形成正向循环。因此,要强化地方政府数字化服务责任,同时还要减轻其政务服务供给负担;中央政府要加强数字化政府服务监管,维护公共利益提升政府公信力;数字化技术企业则要增强社会责任意识,帮助公众融入数字生活。
The digital transformation of government services is an important method for local governments to promote the modernization of governance.When promoting the digital transformation of government affairs,there are different goals,positions,and interests between the central government,local governments,digital technology enterprises,and the public which result in ineffective cooperation.The article focuses on the multi-agent collaboration mechanism in the digital transformation process of government services and constructs a game model between the central government,local governments,digital technology enterprises,and the public.By conducting simulation analysis on the model,the article reveals the evolutionary game process,ideal equilibrium state,and influencing factors of strategy selection of the four participants and explores the best collaborative strategies for multiple entities.Research has found that the central government attaches great importance to reputation and smooth governance.Local governments and digital enterprises are more concerned about additional costs.And the quality of government service supply affects the trust of the public and forms a positive cycle with public participation and supervision.Therefore,the development focus should be on the digital government responsibility of local governments,while also reducing their burden to supply services.The central government should strengthen the supervision of digital government services,safeguard the public interest,and enhance government credibility.Digital technology enterprises need to enhance their sense of social responsibility and help the public integrate into digital life.
作者
夏志强
赵雨欣
Xia Zhiqiang;Zhao Yuxin
出处
《治理研究》
北大核心
2023年第6期84-99,159,共17页
Governance Studies
基金
国家社科基金重大项目“基于大数据驱动的公共服务精准管理研究”(编号:20&ZD112)。
关键词
政务服务
数字化转型
数字政府
演化博弈
government services
digital transformation
digital government
evolutionary game