轨道交通车站客伤事件分析与管理策略

Analysis and Management Strategy of Passenger Injury Event in Rail Transit Station

针对不同类别的客伤特点,分析客伤事件的处置要点及探讨相应的防范措施,旨在提升现场工作人员的客伤处置能力。通过对石家庄轨道交通2022年整年客伤数据的分析,8月份客伤数量占全年总数的18.7%,客伤集中发生在换乘站及商业附近站点,51岁以上中老年人扶梯客伤占比43%,按照时间、地点、乘客年龄、类别分别研究客伤的特点,进而分析客伤处理过程中的处理难点,针对扶梯摔伤、自身原因导致的客伤、车门/屏蔽门/闸机夹伤、站内摔伤等不同种类的客伤制定对应的防范措施,提出了客伤事件管理中的合理建议。

Analyzing the key points for handling customer injury incidents and exploring corresponding preventive measures based on the characteristics of different types of customer injuries can enhance the on-site staff's ability to handle customer injuries.Through the analysis of the passenger injury data of Shijiazhuang rail transit in 2022,the number of passenger injuries in August accounted for 18.7%of the total number.The passenger injuries mainly occurred in interchange stations and nearby commercial stations.The proportion of escalator injuries of middle-aged and elderly people over the age of 51 accounted for 43%.The characteristics of passenger injuries were studied according to time,place,passenger age and category,and then the difficulties in handling passenger injuries were analyzed.Develop corresponding preventive measures for different types of passenger injuries such as escalator injuries,passenger injuries caused by personal reasons,subway door/shielding door/gate machine injuries,station falls,and propose reasonable suggestions for managing passenger injury incidents.