优质护理模式在门诊护理管理中的应用效果

Application Effect of High-Quality Nursing Mode in Outpatient Nursing Management

目的:分析优质护理模式在门诊护理管理中的应用效果。方法:分析2021年1月—2023年6月延边大学附属医院门诊就诊患者80例的病历资料,2021年1月—2022年2月门诊给予常规门诊护理,设置为对照组(40例);2022年11月—2023年6月门诊给予优质护理模式,设置为研究组(40例)。比较两组焦虑情绪、护理质量、护理满意度。结果:就诊前,两组患者焦虑自评量表(SAS)评分比较,差异无统计学意义(P>0.05);就诊后,两组患者SAS评分均降低,研究组低于对照组,差异有统计学意义(P<0.001)。研究组门诊管理、服务态度、技术水平、就诊环境评分高于对照组,差异有统计学意义(P<0.001)。研究组护理满意度高于对照组,差异有统计学意义(P=0.025)。结论:在门诊护理管理中应用优质护理模式,可缓解患者焦虑心理,有效提升护理质量,提高患者护理满意度。

Objective:To analyze the application effect of high-quality nursing mode in outpatient nursing management.Methods:The medical record data of 80 patients who visited the Outpatient Department of Yanbian University Hospital from January 2021 to June 2023 were retrospectively analyzed.Routine outpatient nursing was provided to the Outpatient Department from January 2021 to February 2022,as the control group(40 cases).High-quality nursing mode was provided to the Outpatient Department from November 2022 to June 2023,as the study group(40 cases).Anxiety,nursing quality,and nursing satisfaction were compared between the two groups.Results:Before treatment,there was no significant difference in the scores of the Self-Rating Anxiety Scale(SAS)between the two groups(P>0.05);After treatment,the SAS scores in the two groups were reduced,and scores in the study group were lower than those in the control group,and the difference was statistically significant(P<0.001).The scores of outpatient management,service attitude,technical level and treatment environment in the study group were higher than those in the control group,and the difference was statistically significant(P<0.001).The nursing satisfaction in the study group was higher than that in the control group,and the difference was statistically significant(P=0.025).Conclusion:The application of highquality nursing mode in outpatient nursing management can alleviate patients'anxiety,effectively improve the nursing quality,and increase patients'nursing satisfaction.