摘要
理解他人的一句话“我不知道。”为什么这句话如此有效?原因在于这句话背后的含义及其情商基础也就是理解和管理情绪的能力。下面是其内在原理:有人说了不体谅你的话。你自己默默地想:“他们不知道。”这句话的目的并不是看轻对方。这句话只是在说他们不可能对你感同身受。认识到这一点,你就不会对对方所说的话投注过多的情绪。
"I don't know."Why is this phrase so effective?The reason has to do with the meaning behind the phrase and its foundation in emotional intelligence,the ability to understand and manage emotions.Here's how it works:Someone says something insensitive.You silently think to yourself,"They don't know."
