某省妇幼保健院人力资源管理对提升职工满意度的影响

The Impact of Human Resource Management on Improving Employee Satisfaction in a Maternal and Child Health Hospital of a Certain Province

目的探讨福建省妇幼保健院人力资源管理对提升职工满意度的影响。方法以福建省妇幼保健院2019年1月—2022年12月在全省第三方满意度调查中的职工满意度调查结果数据为研究对象。医院自2020年起开始优化人力资源管理,包括实施特色留人机制、完善职工绩效管理、构建薪酬激励体系、加强职工教育培训、加强保障职工合法权益等。比较人力资源管理优化前(2019年1—12月)与人力资源管理优化后(2020年1月—2022年12月)医院职工对工作现状、工作环境、医院管理、科室协作、薪资与工作匹配性和职业发展前景的满意度得分。结果2019年、2020年、2021年、2022年4个年度,医院职工对工作现状、工作环境、医院管理、科室协作、薪资与工作匹配性、职业发展前景的满意度得分比较,差异均有统计学意义(P<0.05)。2020年、2021年、2022年医院职工各项指标满意度得分均高于2019年,差异有统计学意义(P<0.05)。人力资源优化管理后3年间,以2022年医院职工各项指标满意度得分最高[工作现状(94.17±3.27)分、工作环境(94.44±4.15)分、医院管理(94.96±3.77)分、科室协作(95.15±3.74)分、薪资与工作匹配性(91.62±4.81)分、职业发展前景(92.25±6.13)分],与2020和2021年相比,差异有统计学意义(P<0.05)。结论优化人力资源管理,可以有效提高职工满意度,激励和调动职工的工作热情与积极性,有利于提高工作效率和质量,促进医院持续健康发展。

Objective To explore the impact of human resource management in Fujian Maternal and Child Health Hospital on improving employee satisfaction.Methods The research object was the employee satisfaction survey data from the third-party satisfaction survey conducted by Fujian Provincial Maternal and Children’s Hospital from January 2019 to December 2022 in the province.Since 2020,hospitals had been optimizing human resource management,including implementing a distinctive retention mechanism,improving employee performance management,constructing a salary incentive system,strengthening employee education and training,and strengthening the protection of employees'legitimate rights and interests.The satisfaction scores of hospital employees on work status,work environment,hospital management,department collaboration,salary and job matching,and career development prospects before and after human resource management optimization(January December 2019)and after(January 2020 to December 2022)were compared.Results In 2019,2020,2021,and 2022,the satisfaction scores of hospital employees towards work status,work environment,hospital management,department collaboration,salary and job matching,and career development prospects were compared,and the differences were statistically significant(P<0.05).The satisfaction scores of various indicators of hospital employees in 2020,2021,and 2022 were higher than those in 2019,and the difference was statistically significant(P<0.05).After optimizing human resource management for three years,the satisfaction score of hospital staff in various indicators was the highest in 2022[Work status(94.17±3.27)points,work environment(94.44±4.15)points,hospital management(94.96±3.77)points,department collaboration(95.15±3.74)points,salary and job matching(91.62±4.81)points,and career development prospects(92.25±6.13)points],and the difference was statistically significant compared to 2020 and 2021(P<0.05).Conclusion Optimizing human resource management can effectively improve employee satisfaction,motivate and mobilize employees'work enthusiasm and enthusiasm,which is conducive to improving work efficiency and quality,and promoting the sustained and healthy development of hospitals.