基于服务设计的“医依”急救APP设计研究

Research on the Design of "Yi Yi" First Aid APP Based on Service Design

以社会急救医疗服务发展趋势为背景,剖析普遍存在的院前急救问题,以现有的院前急救弊端为切入点,运用服务设计的思维方法,构建服务系统模型,将现存问题深入剖析解决,建立一套针对突发状况的高效快速急救服务策略。以用户为中心的急救APP服务设计,可以直观且深入地了解用户。将有形的急救APP产品和无形的服务理念相融合,不仅提高了院前急救的救助率,而且有利于打造互帮互助、互联急救的温暖社会。

Based on the development trend of social emergency medical services,this paper analyzes the common problems of pre-hospital first aid.Taking the existing disadvantages of pre-hospital first aid as the starting point,the service system model is constructed by using the thinking method of service design.The existing problems are deeply analyzed and solved,and a set of efficient and rapid emergency service strategies for emergencies is established.User-centered emergency APP service design can intuitively and deeply understand users.The integration of tangible first aid APP products and intangible service concepts not only increases the rescue rate of pre-hospital first aid,but also helps to create a warm society of mutual help and interconnected first aid.