大数据背景下的智能客服系统研究

Research on Humanization Improvement of Intelligent Customer Service Based on Big Data Background

信息技术水平的提升给智能客服领域注入了新的活力,同时对于智能客服技术的应用也提出了新的要求。在大数据的影响下,智能客服的应用有助于提高客户服务整体水平、促进服务质效的提升。文章对智能客服系统的概念及其开发背景加以分析,并讨论在大数据背景下,智能客服拟人化提升研究的思路与框架设计。

The improvement of information technology has injected new vitality into the field of intelligent customer service,and at the same time,new requirements have been put forward for the application of intelligent customer service technology.Under the influence of big data,the application of intelligent customer service can help improve the overall level of customer service and promote the improvement of service quality and efficiency.Based on this,the article analyzes the concept and development background of intelligent customer service systems,and discusses the ideas and framework design for enhancing the personification of intelligent customer service in the context of big data.