上海市安宁疗护服务管理中心建设情况及服务质量管理探索

Enhancing quality management of regional palliative care services: a case study of Shanghai palliative care service management center

安宁疗护作为新兴学科正在全国快速推进,但其质量管理方面的进展却相对缓慢,在一定程度上导致我国现阶段安宁疗护服务同质化程度不高。文章以上海市安宁疗护服务管理中心为例,梳理中心成立后在安宁疗护服务质量管理领域的实践模式与成果,并进一步基于全市安宁疗护服务质量评价结果,分析存在问题,总结相关经验,提出相应思考,丰富医疗质量管理领域的研究案例和实践支撑,对提升区域内安宁疗护服务同质化程度具有较强的实际应用价值和指导意义。

Palliative care,as an emerging discipline,is rapidly advancing in China.However,progress in quality management has been relatively slow,hindering the homogeneity of palliative care services in a certain degree.This article takes the Shanghai Palliative Care Service Management Center as an example,outlines its practical model and achievements in the field of quality management since its establishment,and further analyzes the existing problems based on the city-wide palliative care service quality evaluation results.The article summarizes relevant experiences and offers corresponding insights,enriching research cases and practical support in the quality management of palliative care,which may have practical application value for enhancing the homogeneity of palliative care services in the region.