北京中医医院用药咨询服务五年回顾性分析与展望

A Five Year Retrospective Analysis and Prospect of Medication Consultation Services in Beijing Traditional Chinese Medicine Hospital

目的回顾性分析首都医科大学附属北京中医医院五年用药咨询服务情况,发现用药问题规律,分享服务经验,提高服务质量。方法回顾北京中医医院用药咨询中心2015年—2019年的所有用药咨询记录,对咨询问题分类并采用帕累托图法进行统计和分析。结果北京中医医院五年用药咨询服务人数呈上升趋势,共计解答咨询问题61759例次,日均服务50例次。将咨询问题类型分为5类,分别为复杂用药问题(4283例,占6.93%)、简单用药指导(4892例,占7.92%)、非用药问题(6422例,占10.40%)、药品库存咨询(16291例,占26.38%)、中药煎服指导(29871例,占48.37%)。结论通过对门诊用药咨询记录的分类统计,可以看出咨询问题类型及比例相对稳定,帕累托分析有助于发现患者的主要需求,并促进药学部门不断进行改进,保障患者合理用药。

Objective Retrospective analysis of the fi ve-year medication consultation services provided by Beijing Hospital of Traditional Chinese Medicine,identifying patterns of medication problems,sharing service experience,and improving service quality.Methods Review all medication consultation records of our hospital's medication consultation center from 2015 to 2019,classify consultation questions,and use Pareto chart method for statistics and analysis.Results The number of medication consultation services in our hospital has shown an upward trend in the past fi ve years.A total of 61759 questions answered,with an average daily service of 50 people.We divide the types of consultation questions into 5 categories,complex medication consultation(4283,6.93%),simple drug-related questions(4892,7.92%),other non-medical content(6422,10.40%),drug inventory(16291,26.38%),decoction questions(29871,48.37%).Conclusions Through the classifi cation and statistics of outpatient medication consultation records,it can be seen that the types and proportions of consultation questions are relatively stable.Pareto analysis helps to identify the main needs of patients and promote continuous improvement in the pharmaceutical department to ensure reasonable medication use for patients.