基于物联网和人工智能技术的智慧化门诊药房构建

Construction of Smart Outpatient Pharmacy Based on Internet of Things and Artificial Intelligence Technology

目的构建智慧化门诊药房,减轻药师工作负担,提高门诊药房工作效率。方法应用物联网、人工智能技术搭建药品物流传送系统和药品信息平台,对门诊药房药品请领、药品养护、药品发放、药品盘点等工作内容进行优化,构建智慧化门诊药房。并通过比较智慧化门诊药房建立前后药师工作时间、高峰期平均发药速度、发药外差数量以及患者满意度验证其应用效果。结果构建智慧化门诊药房后,门诊药房药师的每人每月工作时间由(257.43±7.58)h缩短至(16.52±1.10)h;高峰期每张处方的平均配发时间由(36.53±0.68)s缩短至(27.09±0.28)s;外差数量由3次降低至0次;患者对便民服务、候药时间、服务态度的满意度显著提升,且差异均有统计学意义(P<0.05)。结论智慧化门诊药房的工作模式大大降低了药品在门诊药房流通过程中的人力、时间成本,减轻了药师工作负担,提高了门诊药房工作效率。

Objective To build a smart outpatient pharmacy,to reduce the workload of pharmacists and improve the work efficiency of outpatient pharmacy.Methods The Internet of Things and artificial intelligence technology were applied to build drug logistics transportation system and drug information platform,and the work content of outpatient pharmacy including drug requisition,drug maintenance,drug distribution,and drug inventory was optimized,and then the smart outpatient pharmacy was built.The effect of the smart outpatient pharmacy was verified by comparing parameters before and after the implementation such as pharmacist working hours,average dispensing speed during peak period,discrepancies in drug dispensing and patient satisfaction levels.Results After the smart outpatient pharmacy was established,the monthly working hours per pharmacist in outpatient pharmacy were shortened from(257.43±7.58)h to(16.52±1.10)h.The average dispensing and distribution time of each prescription in the peak period was reduced from(36.53±0.68)s to(27.09±0.28)s.The number of discrepancies in drug dispensing decreased from 3 to 0.Patient satisfaction with convenience services,waiting time and service attitude significantly improved,and the differences were statistically significant(P<0.05).Conclusion The working mode of smart outpatient pharmacy can greatly reduce the manpower and time costs in the process of drug circulation in the outpatient pharmacy.It reduces the workload of pharmacists and improves the work efficiency of the outpatient pharmacy.