摘要
目的构建“回归居家式”智慧化医养结合模式服务质量评价体系,为居家智慧化养老服务模式的评价和改善提供参考。方法采用文献分析法、专题小组讨论、Delphi法等,初步建设“回归居家式”智慧医养结合模式服务质量评价体系。结果本研究制定了“回归居家式”智慧医养结合机构服务质量评价原则、评价方法与指标、评价指标分值设定、质量等级设定、评价机构与评价团队要求、医养结合质量评价实施、质量评价结果。结论本研究初步确立的“回归居家式”智慧医养结合模式服务质量评价体系具有一定科学性和可靠性,可为相关研究提供一定参考。
Objective To construct service quality evaluation systems for"Returning to Home"intelligent medical service and elderly care integration mode,providing a reference for the evaluation and improvement of home-based intelligent eldercare services.Methods Literature reviews,special group discussions,and the Delphi method are employed to preliminarily con-struct service quality evaluation systems for"Returning to Home"intelligent medical service and elderly care integration mode.Results This study established principles of service quality evaluation,evaluation methods and indicators,scoring for evaluation indicators,quality level settings,requirements for evaluation institutions and teams,implementation of medi-cal and eldercare quality evaluation,and quality evaluation results for"Returning to Home"intelligent medical service and elderly care integration institutions.Conclusion The preliminarily established service quality evaluation systems for"Retur-ning to Home"intelligent medical service and elderly care integration mode are of certain scientific validity and reliability,and can provide a reference for related research.
作者
何燕
梁笑笑
董海颖
田庆丰
He Yan;Liang Xiaoxiao;Dong Haiying;Tian Qingfeng(Department of Social Medicine and Health Care Management,School of Management,Hainan Medical University,Haikou 571199,China;College of Public Health,Zhengzhou University,Zhengzhou 450001,China)
出处
《保健医学研究与实践》
2023年第S01期106-109,共4页
Health Medicine Research and Practice
基金
国家重点研发计划(2020YFC2006100,2020YFC2006104)。
关键词
医养结合
居家养老
智慧养老
服务质量
评价体系
Medical service and elderly care integration
"Returning to Home"eldercare
Intelligent eldercare
Service quali-ty
Evaluation system
