社区志愿服务共同生产:内涵逻辑及过程机理

Community Voluntary Service Co-Production:Connotation Logic and Process Mechanism

在社区“志愿失灵”、居民“弱参与”以及志愿服务供给与实际动态需求错配等现实背景下,创新社区志愿服务提供模式成为学术界广泛关注的议题。从共同生产理论出发,在明确社区志愿服务共同生产内涵逻辑的基础上,进一步从服务发起、资源链接、主体交互、价值创造以及评价反馈等阶段揭示其过程机理。社区志愿服务蕴含丰富的共同生产特征,在组织志愿服务过程中,我们应转变观念,意识到开放的合作系统是社区志愿服务共同生产的行动框架;多主体协作生产是社区志愿服务共同生产的发展方向;服务导向是社区志愿服务共同生产的重要理念;志愿服务共同生产过程中的社区居民不仅是志愿服务的接受者和受益者,同时也是服务的参与者和共同生产者。

In the context of community“voluntary failure”,“weak participation”of residents,and the mismatch between the supply of voluntary services and the actual dynamic demand,the innovation of the community voluntary service delivery model has become one of the topics widely concerned by the academic community.Based on the theory of co-production and on the basis of defining the connotation and logic of co-production of community voluntary service,the process mechanism is further revealed from the stages of service initiation,resource link,subject interaction,value creation,evaluation,and feedback.Community voluntary service contains rich characteristics of co-production.In the process of organizing voluntary service,we should change our concept and realize that an open cooperative system is the action framework of co-production of community voluntary service.Multi-agent collaborative production is the direction of development for co-production of community voluntary service,and“service orientation”is an important concept of co-production of community voluntary service.The community residents are not only the recipients and beneficiaries of voluntary service in the process,but also the participants and co-producers of services.