科技智库在知识服务过程中的关键需求探析——基于扎根理论的探索性研究

Analysis of Key Needs in Knowledge Service of Science and Technology Think Tanks:An Exploratory Research Based on Grounded Theory

[目的/意义]探析科技智库在知识服务过程中的关键需求,可为外部机构优化配置资源,进而更高效、精准地服务科技智库提供参考,也为科技智库知识服务保障体系的建设与完善状态提供科学与客观的测度标尺。[方法/过程]通过半结构化访谈获取原始资料,运用扎根理论方法探索科技智库需求的内容、类型与特征,最终得到100项初始概念、23项范畴与7项主范畴,逐步提炼出科技智库需求的MCRT理论分析模型,同时进一步分析需求的形成与管理机制,各主范畴之间的关联及其如何作用于知识服务过程,并辅以案例进行解析。[结果/结论]用户需求与自身发展能够触发科技智库需求,并遵循“刺激—产生—评估—匹配”四个阶段的需求管理机制。科技智库需求包括物质资源、智慧协同、用户需求、自身特质四项维度,各个维度之间关联密切且共同作用于知识服务过程,即物质资源的传递共享和有序流通,可激活智慧协同,优化自身特质;智慧协同可对物质资源及其产品进行分析研判,也可介入用户需求产生环节;用户需求可使物质资源建设更具针对性,亦可驱动智库改善自身特质;自身特质可对用户需求进行序化管理,也可探索物质资源的高效集成与应用机制,最终提升成果整体效能。

[Purpose/Significance]Analyzing the key needs in knowledge service of science and technology think tanks is conducive to optimizing the allocation of resources by external institutions,providing more efficient and accurate services,and constructing and improving the knowledge service guarantee system of science and technology think tanks scientifically and objectively.[Method/Process]Through semi-structured interview and grounded theory,the paper explored the content,types and characteristics of the needs of science and technology think tanks,and obtained 100 initial concepts,23 categories and 7 main categories.Based on it,the paper gradually refined the MCRT theoretical analysis framework for the needs of science and technology think tanks,and further analyzed the formation and management mechanism,the correlation mechanism between each main category and its effect on the service process,with the case explanation.[Result/Conclusion]User needs and self-development can trigger the need of science and technology think tanks according to the four-stage needs management mechanism of“stimulation-generation-evaluation-matching”.The needs includes four dimensions:material resources,intelligent collaboration,user needs and self-characteristics.Each dimension is closely related and work together in the process of knowledge service.The transmission,sharing and orderly circulation of material resources can activate intelligent collaboration and optimize self-characteristics.Intelligent collaboration can analyze and judge material resources and their products,and can also intervene in the production of needs.User needs can make the construction of material resources more targeted,and can also drive think tanks to improve self-characteristics.The self-characteristics can orderly manage user needs,and also explore the efficient integration and application mechanism of material resources,and finally improve the overall efficiency of service products.