企业数智化变革悖论应对的能力基础:悖论协同能力探索

The Capability-Based View of Enterprises to Respond to Digital Intelligence Change Paradoxes: Developing Paradox Synergy Capability

悖论持久内嵌于组织之中,数智化变革更加凸显组织内矛盾要素或新增多元悖论。同时,鉴于对悖论的差异化应对会产生或增益或减损的双重效应,有效管理悖论对数智化变革成功至关重要。尽管已有研究验证了组织中悖论应对的重要性,并从态度、行为和传统能力视角对数智化变革悖论管理进行探究,但未有学者扎根数智化变革情境探索保障悖论应对持续有效的能力。在梳理数智化变革悖论类别以及悖论管理研究的基础上,从动态能力视角出发,融合数智化变革悖论及其管理核心特征,提出悖论协同能力是指组织通过将悖论两极矛盾要素进行相互联结和转换推动变革目标实现的能力,包含内浸式悖论协同能力和外拓式悖论协同能力两个维度。同时,探索悖论协同能力对数智化变革成效的影响,并对未来研究进行展望。通过聚焦数智化变革情境,关注悖论协同能力,以进一步融合与拓展数智化变革研究和悖论管理研究。

Paradoxes persistently reside within organizations,and the digital intelligence change amplifies the existing contradictions and chaos.This highlights the prominence of paradoxical elements or the emergence of diverse paradoxes.Moreover,the process of digital intelligence change is inherently a process of addressing paradoxes,and the differentiated responses to paradoxes engender dual effects of either amplification or attenuation.This underscores the cruciality of effectively managing paradoxes for successful digital intelligence change.While research has already validated the importance of addressing paradoxes within organizations and has explored the management of digital intelligence change paradoxes from the perspectives of attitudes,behaviors,and traditional capabilities,further investigation is needed to delve into the exploration of sustaining the effectiveness of paradox management in the context of digital intelligence change.This paper explores the core question of what capabilities are needed to ensure the sustained coordination of paradoxes in order to effectively drive organizational digital intelligence change.Building upon the examination of paradoxes and their management in the context of digital intelligence change,the concept of paradox synergy capability is proposed from the perspective of dynamic capability,integrating the core features of paradoxes of digital intelligence change and their management.Paradox synergy capability characterizes the capability-based view of responding paradoxes of digital intelligence change,which refers to the capability of an organization to promote the realization of change goals by breaking through organizational established boundaries.It involves engaging in multiple coordination processes of interconnecting and transforming the paradoxical bipolar elements that are formed by the continuous conflict between digital and traditional elements.This paper identifies the two dimensions of paradox synergy capability while precisely defining its connotation.Specifically,based on managing the immersive paradoxes formed by the breaking of established organizational boundaries,and the expansive paradoxes formed by proactive crossing of established organizational boundaries,the paradox synergy capability can be divided into two dimensions,namely,internal immersive paradox synergy capability and external extension paradox synergy capability.Meanwhile,this paper explores the impact of paradox synergy capability on the effectiveness of digital intelligence change,including digital intelligence business transcendence,organizational structure change and digital intelligence performance.Furthermore,this paper provides prospects for future research in four aspects.First,there is a need to further validate the effectiveness of the concept and dimensions of paradox synergy capability.Second,on this basis,it is important to examine the promotion mechanism and process mechanism of paradox synergy capability on digital intelligence change.Third,exploring the cultivation mechanism of paradox synergy capability at different levels,such as the organizational level,the employee level,and the technological level.Fourth,conducting cross-level research on paradox synergy capability.The theory contributions of this paper are as follows:Firstly,this paper directs the attention towards the context of digital intelligence change and identifies the underlying principles and core characteristics that give rise to paradoxes in this process.This lays the groundwork for constructing targeted capabilities to address the paradoxes of digital intelligence change and further deepen the research on paradoxes.Secondly,different from existing research that explores the management of paradoxes in digital intelligence change from the perspectives of attitudes,behaviors,and traditional capabilities,this paper incorporates the essential requirements of boundary openness and sustained coordination in paradox management into a dynamic capability framework,proposing the concept of paradox synergy capability and further deepening the research on paradox management in the era of digital intelligence.Lastly,it demonstrates the impact of paradox synergy capability on multiple concepts related to digital intelligence change,expanding the research on digital intelligence change from a capability perspective.Simultaneously,it aims to provide theoretical guidance for facilitating effective implementation of organizational digital intelligence change.