基于Flexsim的急诊科就诊流程仿真与优化

Simulation and optimization of emergency department treatment process based on Flexsim

如何缩短患者就诊时间,提高服务效率和质量已经成为医院急诊科亟待解决的重要问题。基于Flexsim软件建模,对急诊科就诊流程进行仿真与优化。首先,结合Kolmogorov-Smirnov拟合优度检验等数理统计相关方法,对仿真模型所需的输入数据进行处理;然后,通过Flexsim软件建模仿真,找出急诊科就诊流程的资源瓶颈环节;最后,提出优化改进方案,以消除资源瓶颈,并基于Flexsim仿真模型,证实优化方案的合理性。通过优化改进,消除了急诊科系统的资源瓶颈,有效减少了患者拥挤现象,缩短了就诊时间,提高了就诊效率和患者满意度。

How to shorten the patient s clinic time and improve the service efficiency and quality has become an important problem to be solved in the emergency department.Based on Flexsim software modeling,this study simulates and optimizes the emergency department treatment process.First,the input data required by the simulation model is processed by the Kolmogorov-Smirnov goodness-of-fit test together with other statistics methods.Second,through Flexsim software modeling and simulation,the resource bottleneck of emergency department treatment process is found out.Third,an optimization and improvement scheme is proposed to eliminate the resource bottleneck.And based on the Flexsim simulation model,the rationality of the optimized scheme is verified.Through optimization and improvement,the resource bottleneck of the emergency department system was eliminated,the patient crowding was effectively reduced,the patient s clinic time was shortened,and the treatment efficiency and patient satisfaction were improved.