医院后勤服务项目外包标准化管理研究

Research on Standardization Management of Outsourcing of Hospital Logistics Service Projects

医院后勤管理是医院管理工作中重要组成部分。目前,多数医院把后勤服务项目外包,借助社会专业力量,提高后勤保障质量效益,减轻医院后勤管理负担,加速实现医院后勤服务专业化。医院后勤服务项目外包,在运行当中逐步暴露出追逐利润、强压成本、管理困难等诸多风险。医院后勤服务是构成医疗卫生服务能力的重要方面,对促进医院精细化管理、保障医院正常运行、改善医疗环境起到积极推动作用。本文结合现实需求,系统总结医院后勤服务项目外包存在的风险,深入分析风险形成原因,围绕提升医院后勤服务管理部门和外包单位的融合程度,规避外包服务风险,有针对性地提出应对措施,旨在不断提高后勤服务质量,降低运行成本,提高患者就医体验,促进医院健康平稳发展。

Hospital logistics management is an important part of hospital management.At present,most hospitals outsource logistics service projects,and improve the quality and efficiency of logistics support,reduce the burden of hospital logistics management,and accelerate the realization of the hospital logistics service specialization with the help of social professional forces.Outsourcing of hospital logistics service projects gradually exposes the quest for profit,forced cost,management difficulties and many other risks in the operation of the hospital logistics service projects.Hospital logistics service is an important aspect of the medical and health service capacity,which plays a positive role in promoting thefine management of hospitals,protecting the normal operation of hospitals,and improving the medical environment.This paper combines the real needs,systematically summarizes the risks of outsourcing hospital logistics service projects,in-depth analyzes the causes of risk formation,and puts forward targeted countermeasures focusing on improving the integration of hospital logistics service management department and outsourcing units and avoiding the risks of outsourcing services.It is aimed at continuously improving the quality of logistical services,reducing the operating costs,improving the experience of patients,and promoting the healthy and stable development of hospitals.