调适性有限采纳:“区块链+政务服务”何以实现?

Adaptive and bounded adoption:How can the blockchain plus government services initiative be realized?

探索利用区块链技术提升政务服务水平成为当前实务界和学术界共同关注的热点议题。基于区块链技术机理优势和实际应用功效间差异的思考,该研究结合技术采纳研究基础及调适性结构化理论,依托行动者、技术、组织结构特征的三者互动关系来认识政务服务领域区块链技术的采纳机理,并利用Y市L区“区块链+政务服务”改革案例进行验证和补充。研究发现,改革行动者与政府组织结构特征二者间有限互动使得区块链技术应用效果受到影响,区块链技术采纳呈现“调适性有限采纳”的特征。基于此,该研究创新提出“技术嵌入-有限变革-技术调适”有限技术采纳模型来解释技术采纳的程度性和应用效果的有限性。研究进一步提出,在技术采纳过程中,可基于组织实际情况匹配和嵌入相应技术结构,并完成与技术结构相适配的组织变革,以此更好提高技术的应用效果。

Exploring the use of blockchain technology to improve the level of government services has become a hot topic of common concern in the current practical circles and academia.Based on the thinking of the difference between the mechanism of blockchain technology and the efficacy of practical applications,this paper combines the research basis of technology adoption and adaptive structuring theory,and relies on the interaction relationship of actors,technology,and organizational structure characteristics to understand the adoption mechanism of blockchain technology in the field of government services,and uses the reform case of the Blockchain Plus Government Services initiative on the District L of Y City to verify and supplement.It is found that the bounded interaction between reform actors and government organizational structure characteristics affects the application effect of blockchain technology,and the adoption of blockchain technology presents the characteristics of"adaptive and bounded adoption".Based on this,this paper innovatively proposes a bounded technology adoption model to explain the degree of technology adoption and the bounded application effect.The study further proposes that in the process of technology adoption,the corresponding technical structure can be matched and embedded based on the actual situation of the organization,and the organizational change that is compatible with the technical structure can be completed,so as to better improve the application effect of the technology.