突发公共卫生事件背景下公立医院医疗物资供应冲突管理

Conflict Management of Medical Material Supply in Public Hospitals Under the Background of Public Health Emergencies

文章基于突发公共卫生事件状态下公立医院医疗物资供应冲突发生的环境、事发经过、情境结果及冲突条件等要素,运用冲突管理有关理论探索冲突的构成要素及其结果、冲突中人员管理的一般性方法及冲突解决途径。在研究中不难发现,强制型管理风格在应对医疗物资全方位供应复杂性工作面前适用性略显不足,知识型员工在保健与激励因素共同负强化下使得人员管理更加如履薄冰,合作型冲突管理能够较为有效地解决冲突窘境。组织中的各类冲突在所难免,冲突的发生与领导管理风格、组织目标一致性、团队成员的激励程度、人际关系的维系与促进等因素息息相关,应关注冲突的管理方法,通过替代性方案建设性地加以解决至关重要。

The article is based on factors such as the environment,incident process,situational outcomes,and conflict conditions of medical material supply conflicts in public hospitals under sudden public health emergencies.Relevant theories of conflict management are applied to explore the constituent elements and outcomes of conflicts,general methods of personnel management in conflicts,and conflict resolution approaches.In the research,it is not difficult to find that the applicability of mandatory management style is slightly insufficient in dealing with the complexity of the comprehensive supply of medical materials.Knowledge workers,under the joint negative reinforcement of health and incentive factors,make personnel management more like walking on thin ice.Collaborative conflict management can effectively solve conflict dilemmas.Various types of conflicts in organizations are inevitable,and their occurrence is closely related to factors such as leadership management style,consistency of organizational goals,motivation level of team members,and maintenance and promotion of interpersonal relationships.It is crucial to pay attention to conflict management methods and constructively solve them through alternative solutions.