多学科诊疗门诊现状与质量控制——以广西某三甲医院为例

Current situation and quality control of multidisciplinary clinic—a case study of a tertiary hospital in Guangxi

多学科诊疗(MDT)门诊广泛应用于肿瘤、疑难危重复杂疾病及多病共存的患者诊疗。文章旨在研究在三级医院开展MDT门诊一站式就诊模式和诊后闭环管理,在实现医疗资源整合、优化就医流程、改善患者就医体验、保障医疗质量与安全方面起到重要作用。针对MDT门诊管理中职能部门重视不足、临床医师积极性不高、患者就诊主动性不强、MDT门诊信息化建设不完善、质量改进效果不佳等薄弱环节及质量控制难点,采取核心成员引领、配套激励考核机制、定期通报质量情况、完善信息化建设、延伸服务范围、加大宣传力度等有效管理手段持续改进,在提升病例病种数量、扩大品牌影响力、提高会诊质量方面取得了明显成效。

The Multi-disciplinary diagnosis and treatment(MDT)outpatient service is widely used in the diagnosis and treatment of patients with tumors,difficult critical and complex diseases and multiple diseases.The purpose of this paper is to study the one-stop treatment mode of MDT outpatient service in tertiary hospitals and the closed-loop management after diagnosis,which plays an important role in integrating medical resources,optimizing medical treatment process,improving patient medical experience,and ensuring medical quality and safety.In view of the weak links and difficulties in quality control in MDT outpatient management,such as insufficient attention from functional departments,low enthusiasm of clinicians,low initiative of patients,imperfect information construction of MDT outpatient service,poor quality improvement effect,etc.,Effective management methods such as core members guidance,supporting incentive and assessment mechanism,regular reporting of quality,improving information construction,extending service scope,and increasing publicity efforts have been adopted for continuous improvement,and remarkable results have been achieved in increasing the number of cases and diseases,expanding brand influence,and improving the quality of consultation.