诉源治理背景下数字化纠纷解决的新模式:“网上枫桥经验”

A New Model for Digital Dispute Resolution Under the Background of Source Governance:“Online Fengqiao Experience”

诉源治理的核心价值追求是从逐步实现矛盾纠纷源头预防和有效化解,到最终实现“法治、德治、自治”相融合的“天下无讼”的目标。基于技术支撑的智治系统、预警监测的网格体系、敏捷有效的政府回应和数字赋能纠纷解决的“网上枫桥经验”是数字时代基层社会矛盾源头预防、有效解决和实现诉源治理的关键。相较于传统的多元解纷机制,“网上枫桥经验”通过充分发挥大数据、人工智能等信息技术的治理优势,塑造党建引领、多部门协同的“整体智治+流程优化+风险预警”新型数字化基层治理体系。对传统纠纷解决模式进行系统化重塑,突破在制度设计、程序技术、资源配套等方面存在的瓶颈和短板,实现矛盾不上交、就地及时解决,缓解司法资源的供需矛盾,达到诉源治理和构建“无讼”社会的目标。

The core value and pursuit of source governance is to gradually prevent and effectively resolve social disputes at the source,and ultimately achieve the goal of a harmonious society that integrates“rule of law,rule of virtue,and autonomy”and“no litigation in the world”.The“online Fengqiao experience”based on intelligent governance system supported by digital technology,grid system for early warning and monitoring,agile and effective government response,and digital empowerment of dispute resolution is the key to preventing and effectively resolving,and achieving source governance in the digital era.Compared with traditional diversified dispute resolution mechanisms,“online Fengqiao experience”fully leverages the governance advantages of digital technologies such as big data and artificial intelligence to shape a“intelligent analysis+process optimization+risk warning”leg by Party building and coordinated by multiple departments.By systematically reshaping the traditional dispute resolution model,it can break through the bottlenecks and shortcomings in institutional design,procedural technology,and resource matching,further achieve timely resolution of disputes on the spot without submitting them,alleviate the supply-demand contradiction of judicial resources,and thus achieve the goal of source governance and building a“no litigation”society.