生成式人工智能赋能基层政务服务:技术嵌入、角色重塑与实践路径

Empowering Grassroots Government Services with Generative Artificial Intelligence:Technology Embedding,Role Reshaping,and Practical Pathways

技术对政务服务的深度嵌入已然成为衡量社会文明发展和基层社会治理实效的重要变量,而作为“新兴技术工具属性”的生成式人工智能,在重塑公众生活层面展现了技术自主迭代和社会力量建构的双重属性,为加速政务实践改革、优化公共服务提供了新的发展路径。对于政务服务的行动者而言,技术的嵌入在一定程度上简化了政务处理程序,提高了信息处理效率,但同时也对其职业素养的提升、技术工具的使用、人机协同发展等方面提出了新要求。作为促进人类文明发展的一种生产力,生成式人工智能技术实践是媒介进化和累积调和的结果,通过整合优化社会资源、打通信息技术壁垒、满足公众政务需求、推动行政思维创新,为全面拓展人类社会实践自由度而不断调和与演进。

The deep embedding of technology into government services has become an important variable for measuring the development of social civilization and the effectiveness of basic level social governance.As an emerging technological tool attribute,generative artificial intelligence demonstrates the dual attributes of technology independent iteration and social power construction in reshaping public life,providing a new development path for accelerating government practice reform and optimizing public services.For actors in government services,the embedding of technology has to some extent simplified government processing procedures and improved information processing efficiency,on the other hand,it has also put forward new requirements for their professional competence improvement,the use of technical tools,and the development of human-machine collaboration.As a productive force that promotes the development of human civilization,the practice of generative artificial intelligence technology is the result of media evolution and cumulative harmony.By integrating and optimizing social resources,breaking down information technology barriers,meeting public government needs,and promoting administrative thinking innovation,it continuously harmonizes and evolves to comprehensively expand the freedom of human social practice.