元宇宙场域下的公共图书馆用户空间服务需求

Spatial Service Demands of Public Library Users in the Metaverse Field

元宇宙相关技术的应用与发展是推进图书馆服务变革与优化的重要机遇,为多元空间建设提供方向,对公共图书馆空间服务创新具有指导意义。文章对不同年龄、学历、专业以及地域的公共图书馆用户进行深度访谈,通过扎根理论研究挖掘用户对公共图书馆的空间服务需求,结合KANO模型构建元宇宙场域下公共图书馆用户空间服务需求模型,进而提出发展策略。结果表明:图书馆管理是用户空间服务需求的外部驱动因素,用户体验与空间配置是用户空间服务需求的内部驱动因素。公共图书馆应以智能化为目标、以多元治理为手段、以技术为依托,从图书馆建设、用户需求以及空间配置三个方面提升空间服务能力。

The application and development of metaverse-related technologies is an important opportunity to promote the transformation and optimization of library services,providing a direction for the construction of multiple spaces and guidance for the innovation of public library spatial services.This paper conducts in-depth interviews with public library users of different ages,educational backgrounds,professions and geographical areas,and explores their demands for public library spatial services using the method of grounded theory.Based on the KANO model,it develops a model of public library users'spatial service demands in the metaverse field,and then proposes some development strategies.The results show that library management is an external driver of users’spatial service demands,and user experience and space configurations are the internal drivers.With intelligence as the goal,multiple governance as the means,and technology as the basis,public libraries should improve spatial services from three aspects:library construction,user needs and space configurations.