数智背景下的信息交互与服务发展

Information Interaction and Service Development in Context of Digital Intelligence

[目的/意义]随着数字智能技术的应用拓展,面向用户的智能交互、多模态信息融合和数字空间活动的延伸,对数字信息资源组织、面向交互认知的描述和深层次服务的开展提出了新的要求。如何有效解决数字智能背景下信息交互与服务的深层次发展问题成为亟待探讨的议题。[方法/过程]文章在分析数字智能环境形成及其对信息交互与服务影响的基础上,研究面向用户的智能交互与体验设计,以及基于智能交互的生成式人工智能的发展与安全保障。[结果/结论]在面向用户的信息服务组织中,应立足于数字智能环境的形成及其影响,寻求与智能环境相适应的服务组织模式和数字智能驱动下的服务组织方式。数字服务中以用户为中心的智能交互,在于充分理解用户的意图,融合用户视觉、听觉等交互通道,为智能化服务开展提供支持。同时针对快速发展的生成式人工智能,既要应对其带来的安全威胁,也要正确合理地确保生成式人工智能安全落地,保障生成式人工智能系统的安全。

[Purpose/significance]With the application and expansion of digital intelligence technology,user oriented intelligent interaction,multimodal information fusion,and the extension of digital space activities have put forward new requirements for the organization of digital information resources,description of interactive cognition,and the development of deep level services.How to effectively address the deep-seated development issues of information interaction and services in the context of digital intelligence has become an urgent issue to be explored.[Method/process]On the basis of analyzing the formation of digital intelligent environment and its impact on information interaction and services,this article studies user oriented intelligent interaction and experience design,as well as the development and security guarantee of generative artificial intelligence based on intelligent interaction.[Result/conclusion]In the user oriented information service organizations,we should focus on the formation and impact of digital intelligent environments,and seek service organization models that are suitable for intelligent environments and service organization methods driven by digital intelligence.User centered intelligent interaction in digital services aims to fully understand user intentions,integrate user visual,auditory and other interaction channels,and provide support for the development of intelligent services.At the same time,in response to the rapid development of generative artificial intelligence,it is necessary to not only deal with the security threats brought by generative AI,but also to ensure the safe implementation of generative AI and ensure the security of generative AI systems in a correct and reasonable manner.