摘要
参照服务质量(Service Quality,SERVQUAL)量表模型,应用文献分析法和专家咨询法,构建了家庭医生签约服务质量评价指标体系。该指标体系包含有形性、可靠性、响应性、保证性与移情性5个一级指标和24个二级指标,为科学评价家庭医生签约服务质量提供了有效的测评工具。
Based on the Service Quality(SERVQUAL)Model,a quality evaluation index system for contracted family doctor services is constructed by using literature analysis and expert consultation.This index system includes five primary indicators,including tangibility,reliability,responsiveness,assurance and empathy,as well as 24 secondary indicators,which provides an effective evaluation tool for scientific evaluation of the quality of contracted family doctor services.
作者
许忠琴
龙江
程春梅
许红
XU Zhongqin;LONG Jiang;CHENG Chunmei;XU Hong(School of Public Health,Chongqing Medical University,Chongqing 400016,China;Chongqing Center for Disease Control and Prevention,Chongqing 400016,China)
出处
《卫生软科学》
2024年第4期71-73,92,共4页
Soft Science of Health
关键词
家庭医生
签约服务
质量评价
指标体系
family doctors
contracted services
quality evaluation
index system
