接触点管理在儿科护理管理中的应用与效果分析

Application and Effectiveness Analysis of Touchpoint Management in Pediatric Nursing Management

目的 探讨接触点管理在儿科护理管理中的应用与效果。方法 选取2021年9月—2022年1月浙江省常山县人民医院儿科收治的住院患儿87例为对照组,实施常规优质护理服务;选取2022年2月—2022年6月收治的住院患儿87例为观察组,在对照组基础上实施接触点管理。对比实施接触点管理前后儿科护士的护理质量评分及两组患儿家长的护理满意度。结果 实施接触点管理后儿科护士的护理质量评分显著高于实施前;观察组患儿家长护理满意度为97.70%,显著高于对照组的81.61%(p<0.05)。结论 在儿科护理管理中提取接触点,制定相关服务标准并实施,组织护士培训,加强接触点的监督考核,使护理工作更加人性化、程序化和科学化,有效提高护理质量,同时也有效提升了患儿和家长的护理满意度和医院美誉度。

Objective To explore the use and effectiveness of touchpoint management in pediatric nursing management.Methods 87 cases of hospitalized children admitted to the department of pediatrics of Changshan County People's Hospital in Zhejiang Province from September 2021 to January 2022 were selected as the control group,and routine quality nursing services were implemented.87 cases of hospitalized children admitted from February 2022 to June 2022 were selected as the observation group,and touchpoint management was implemented on the basis of the control group.The quality of care scores of pediatric nurses before and after the implementation of touchpoint management and the nursing satisfaction of parents of children in the two groups were compared.Results The quality of care scores of pediatric nurses were significantly higher after the implementation of touchpoint management than before the implementation.The nursing satisfaction of parents of children in the observation group was 97.70%,which was significantly higher than 81.61% in the control group(p<0.05).Conclusion Extracting touchpoints in pediatric nursing management,formulating relevant service standards and implementing them,organizing training for nurses,and strengthening the supervision and assessment of touchpoints have made nursing more humanized,procedural,and scientific,effectively improving the quality of nursing care,as well as effectively enhancing the nursing satisfaction of children and their parents as well as the hospital's reputation.