我国公共图书馆数字包容服务:底层逻辑、实践现状与发展路径

Digital Inclusion Service of Public Libraries in China: Underlying Logic, Practical Status Quo and Development Path

数字包容服务是公共图书馆维护数字弱势群体信息权益的重要路径。通过访问31个省、直辖市、自治区公共图书馆官方网站,总结归纳我国公共图书馆开展数字包容服务的实践现状,发现我国公共图书馆数字包容服务存在数字屏障消除不够、服务呈现缺乏亮点、资源供给存在差距、培训内容略显单一等问题。基于此,我国公共图书馆数字包容服务的发展应注重制定具体的数字包容行动规划、凸显鲜明的数字包容服务特色、供给所需的数字包容信息资源、开发多元的数字包容培训内容等。

Digital inclusion service is an important way for public libraries to safeguard the information rights and interests of digitally disadvantaged groups.By visiting the official websites of public libraries in 31 provinces,municipalities,and autonomous regions,it summarizes the practice of public libraries in China to carry out digital inclusion services.Based on the current situation,it is found that the digital inclusion service of public libraries in China has problems such as insufficient elimination of digital barriers,lack of bright spots in service presentation,gaps in resource supply,and slightly single training content.It is proposed to formulate specific digital inclusion action plans and highlight distinctive digital inclusion service characteristics,supply the required digital inclusion information resources,develop diverse digital inclusion training content and other development paths.