基于Kano-DEMATEL的高端母婴台式消毒柜设计研究

Research on the Design of Advanced Mother-infant Tabletop Sterilizer Based on Kano-DEMATEL Method

为了厘清高端母婴台式消毒柜用户的复杂需求,探明各项需求要素间的影响关系,从而建构出可视化的需求迭代模型,提升用户满意度和产品竞争力,并形成高端母婴台式消毒柜的可行性设计方案。首先搜集归纳用户对产品的可行性需求;然后使用Kano模型进行需求归类,并计算重要度作出初始排序;结合DEMATEL方法与专家决策计算各类需求间的综合影响矩阵,并计算需求在INRM图中的坐标;最后将最优关键需求转化成可行性设计方案,并通过经验性评估实现了设计评价的闭环。高端母婴台式消毒柜的研发中应优先满足核心需求中的消毒彻底性、优良的碗架材质和触控屏显示模式;其次是驱动需求中的面板质感和空间容量;远程控制需求也不能忽视。结果表明,将Kano模型与DEMATEL方法整合可在家电产品设计中洞察用户需求间的复杂关系,为企业产品开发提供策略支持。

To clarify the complex requirements of users of advanced mother-infant tabletop sterilizers,to explore the influence relationships among the requirements,to construct a visualized iterative model of requirements,to improve user satisfaction and product competitiveness,and to form a feasible design plan for advanced mother-infant tabletop sterilizers.Firstly,we collected and summarized users'requirements for the product;then we used the Kano model to categorize the requirements and calculate their importance to make the initial ranking;we combined the DEMATEL method and expert decision to calculate the comprehensive influence matrix among the requirements and calculated the coordinates of the requirements in the INRM diagram;finally,we converted the optimal key requirements into a feasible design solution and realized the design through empirical evaluation.Thoroughness of disinfection,excellent dish rack material,and touch screen display mode in the core requirements should be prioritized in the development of advanced mother-infant tabletop sterilizers,followed by panel texture and space capacity in the driving requirements,and remote-control requirements should not be ignored.Integrating the Kano model with the DEMATEL method can provide insight into the complex relationships among user requirements in the design of home appliances and provide strategic support for corporate product development.