突发公共卫生事件下服务系统运营模式的选择

The Choice of Service Industry Operation Model in the Post-pandemic Era

在全球化的进程中,有效应对和化解突发公共卫生事件已成为中国社会卫生治理和风险防范的重要议题。自新中国成立以来,我国已经历五次重大突发公共卫生事件的严峻考验。尽管在历次挑战中,国家不断完善处理机制,但劳动密集型服务业在突发公共卫生事件中仍然面临着巨大的挑战。因此,服务商们必须调整和创新原有的运营策略,以有效应对突发公共卫生事件带来的挑战。对原有模式的改善需要耗费高昂的应急成本,这使得部分服务商在承担这些成本时犹豫不决。因此,服务商对于运营模式选择的实施条件尚不明确。基于此,结合感染风险、市场容量和应急成本等多重因素,对突发公共卫生事件服务商的应急模式进行了深入探讨,以供各服务商参考。

In the process of globalization,effectively responding to and resolving public health emergencies has become an important issue in China's social health governance and risk prevention.Since the founding of New China,China has experienced the severe test of five major public health emergencies.Although the country has continuously improved the handling mechanism in previous challenges,the labor-intensive service industry still faces huge challenges in public health emergencies.Therefore,service providers must adjust and innovate their original operational strategies to effectively respond to the challenges posed by public health emergencies.Improvements to the old model require high contingency costs,which makes some service providers hesitant to bear these costs.Therefore,the conditions for the implementation of the service provider's choice of operation mode are not clear.Based on this,combined with multiple factors such as infection risk,market capacity and emergency cost,the emergency mode of service providers of public health emergencies was deeply discussed for reference of service providers.