技术压力对公务员信息安全行为的影响机制——基于SEM和ANN的混合方法

Influence of Technostress on Civil Servants'Information Security Behavior:Based on a Hybrid SEM-ANN Approach

[研究目的]新兴信息技术的发展在驱动数字政府建设的同时,也引发了严峻的安全挑战,探究技术压力对公务员信息安全行为的影响机制将有利于提升政府部门的安全管理效能。[研究方法]基于信息安全技术压力框架(技术过载-技术复杂性-技术不确定性)构建研究模型,共收集418份公务员的多阶段问卷数据并使用结构方程模型(SEM)和人工神经网络(ANN)的混合方法进行分析。[研究结论]技术过载和技术复杂性对公务员信息安全行为有显著的负向影响,其中技术复杂性的影响程度强于技术过载,但是技术不确定性的作用不显著;组织承诺显著影响公务员信息安全行为,且低承诺公务员对技术复杂性更为敏感。

[Research purpose]The development of emerging information technologies not only drives the construction of digital government,but also triggers serious security challenges.Therefore,investigating the influence mechanism of technostress on civil servants'information security behavior would be advntrageous in enhancing security management effectiveness of government departments.[Research method]A research model was developed based on the framework of information security technostress(techno-overload,techno-complexity,and techno-uncertainty).Multi-stage questionnaire data from 418 civil servants were collected and analyzed using a hybrid approach combining Structural Equation Model(SEM)and Artificial Neural Network(ANN).[Research conclusion]Both techno-overload and techno-complexity significantly impact civil servants'information security behavior,with techno-complexity exerting a stronger effect than techno-overload.However,the influence of techno-uncertainty is not significant.Organizational commitment significantly affects the information security behavior,and civil servants with low commitment are more sensitive to techno-complexity.