基层社区工作者社会心理服务能力相关知识知晓率及其影响因素分析

Investigation on the Current Situation of Social Psychological Service Ability and Professional Satisfaction of Community Workers

目的了解中国特色社会主义新时代基层社区工作者社会心理服务能力现状,探索未来社会心理服务能力培训方向。方法自2021年7月1-30日,以上海市静安区基层社区工作者为调查对象,采用手机问卷星方式调查2913名社区工作者,了解其在精神心理、社会心理、应激管理等方面的知识技能水平;采用多元回归分析方法筛选影响社会心理服务能力的因素。结果基层社区工作者社会心理服务能力知识平均得分(11.29±6.33)分(满分31分),总体知晓率为36.43%。性别、工作职位/性质、文化程度、政治面貌对社会心理服务能力总得分有显著影响(F=8.669,P<0.001),文化程度较高、中共党员(含预备)、女性在职社区工作者的社会心理服务能力知晓率更高。结论基层社区工作者社会心理服务能力相关知识不足,不能满足和谐社会基层治理的实际需要,因此需要加强相关培训。

Objective To find out the current situation of social psychological service ability of community wor-kers in the new era and explore the training direction of social psychological service ability in the future.Methods From July 1 to July 30,2021,a questionnaire survey was conducted among 2913 community workers from 14 streets and towns of Jing'an district,Shanghai.Results The contemporary community workers had poor knowledge and skills related to social and psychological service ability,with an average score of 11.29±6.33(out of 31 points),the overall awareness rate was 36.43%.Gender,job position or nature,education level and political outlook had significant impact on the total score of social psychological service ability(P<0.001).Community workers who had higher education level,was Party members(including prospective),female and full-time had a higher awareness rate of social psychological service ability.Conclusion At present,the social psychological service ability of the community wor-kers team in Jing'an district,Shanghai can not meet the actual needs of grass-roots governance of a harmonious society in the new era,and relevant training needs to be strengthened.