技术执行的层级缝隙:对地方数字政府建设绩效损失的一种解释

Hierarchical Seam of Technology Enactment:An Explanation of the Performance Loss in Local Digital Government Construction

地方数字政府建设在绩效提升的同时,也出现了绩效损失现象。既有研究从技术、组织和环境等多方面因素解释数字政府建设绩效的高低问题,但相对忽视了绩效损失的类型化和政府结构的层级性。本文尝试构建“技术执行的层级缝隙”分析框架,探究不同层级政府技术执行的互动过程如何导致地方数字政府建设绩效损失的发生。Y市的案例说明,在技术执行过程中,上级政府的激励失衡、中间政府的目标替代和基层政府的拼凑应对所形成的层级缝隙,最终导致地方数字政府建设绩效损失的发生,具体表现为使命型、工具型和权益型三种类型的绩效损失。这一发现有利于深化对地方数字政府建设绩效问题的认知,并为提升地方数字政府建设的绩效水平提供了有益启示。

The construction of local digital government,while improving performance,has also witnessed a phenomenon of performance loss.Existing studies have explained the performance of digital government construction from multiple factors such as technology,organization,and environment,but relatively ignore the categorization of performance loss and the hierarchical structure of government.This article attempts to construct a theoretical framework of Hierarchical Seam of Technology Enactment to explore how the interactive process of technology enactment at different levels of government leads to performance loss in local digital government construction.The case of City Y illustrates that in the process of technology enactment,the hierarchical seam formed by the incentive imbalance of higher-level government,the goal replacement by middle-level government,and the patchwork response of grassroots government ultimately leads to the local digital government construction performance loss,which is specifically manifested as mission-oriented,instrument-oriented,and equity-oriented.This finding contributes to a deeper understanding of performance issues in local digital government construction and provides valuable insights for improving the performance of local digital government construction.